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Presented by the Training & Development Department

Leadership Classes:

How We Lead at SECR: This is the foundational leadership class at Soaring Eagle Casino and Resort. We cover the Strategic Vision, Four Core Values, and The Four Service Drivers that support our entire organization. We then combine this with our “Keeping the Good Ones class,” for a three hour experience that will prepare you to create an outstanding place to work for your team.

Providing Positive and Constructive Feedback: A fast paced one hour class that teaches a simple four step process to giving feedback. Your feedback will help to improve performance, set clear expectations, and reinforce the behaviors you need from your team.

Keeping the Good Ones: The three proven reasons why good employees choose to stay with a job are covered in this class. The good news is that you as a leader have influence over all of these. You will walk out of this class with an action plan for keeping your good employees.

Transition to Leadership: When a new leader begins their role as a supervisor all they have at first is a title. Their first year must be spent increasing their competency, making connections with their staff, and building credibility. This class focuses on: how to communicate what is most important to your staff, making professional connections with each employee, and maintaining credibility both in and outside of work.

Basic Principles: The basic principles are: *Focus on the situation not the problem, *Maintain self-confidence and self-esteem of others, *Maintain positive relationships, *Take the initiative to make things better, *Lead by example. These are the essential principles that will provide guidance to a leader in their daily interactions with staff and guests.

Coaching: The ability to coach employees to improved performance is a skill every leader must have. This class covers the six steps of coaching an employee. The focus is on mutual involvement between the leader and the associate to improve performance.

The Accountability Process: Without accountability there can be no expectation of consistency in the quality of an associates work. In this class leaders learn that they have a responsibility to help their associate improve before they would have to move forward with the discipline process. The class then covers the progressive discipline steps and how to document the necessary details needed to hold an associate accountable

The Hiring Process: There is nothing more important to the success of a leader than hiring great people. This class covers the entire hiring process. Of utmost importance are: defining the performance actions a successful candidate must be able to perform, choosing the behavioral based questions that are anchored in the needed performance actions, and how to follow up on each question to get the details of motivation and teamwork the candidate possesses.

Providing Recognition: This class covers employee recognition techniques that will encourage the positive behaviors that a leader needs from their associates. Positive recognition is the most cost effective way to improve morale and build a team that is focused on results

E-Factor: This class introduces the topic of emotional intelligence in the workplace. The success of any employee is largely based on how they handle their own emotions and the emotions of their co-workers and guests. The five abilities of emotional intelligence are covered in relation to how each one affects the work environment and the performance of their team.

Conducting an Effective Performance Evaluation: This 2 hour course is designed to help you have a focused conversation when meeting with an employee to discuss their yearly performance evaluation. You will learn what you need to discus and what should not be discussed during an evaluation meeting. This is a conversation that every leader has to get right to have an

Priority Management: It’s not about fitting more work into your day, but instead making sure that the important things get done. We help you figure out what your essential work is, versus those things that creep into your workday and keep you accomplishing your important work. You’ll leave with a plan to help make your important work a priority.

Team Building: Hands-on fun activities that promote teamwork and positive communication. Participants learn about each other and identify what their team needs to do to create an outstanding place to work.

Crucial Conversations: This is an intensive workshop that provides a framework to hold conversations when the stakes are high, there are opposing viewpoints, and strong emotions are present. The outcome of these conversations can affect the quality of your workplace for years to come.

How to Have Difficult Conversations: In your role you have to deal with angry guests, frustrated employees, and coworkers who you don’t see eye to eye with. This class will give you strategies to effectively communicate in these situations. You will also learn how to identify the behavioral patterns that people resort to, and how to move past these patterns to real communication.

Preventing Workplace Harassment for Leaders: Key learning points include definitions of sexual harassment and other forms of harassment, how to report harassment situations, the SCIT policy regarding harassment, as well as some tips about confronting and preventing harassment. Leaders, who can be held personally and financially responsible for harassing situations and/or lack of following through with complaints, are given more details about how to best serve the organization and the people involved in a harassing situation.

Active Assailant Training for Leaders: In today’s world everyone needs to be prepared to respond immediately to an active assailant incident. We’ll cover the three actions that can help you and your team survive a life or death situation. We’ll also identify the warning signs that someone may be planning on doing harm in our workplace.

Lean Processes: Like most businesses we do things the way we’ve always done them. In fact when asked why we do it that way, we often respond with “because that’s how we’ve always done it.” Because we’ve always done it a certain way we can be blind to the waste, the delays, the unnecessary steps we have in a process. Processes are based on assumptions that may no longer be relevant to the current work environment. So our purpose with Lean is to make the process visible (We call this the “Current State) and then using lean principles measurably improve it.

Line Level Classes:

The Four Service Drivers: Our guests demand a friendly, helpful, and caring staff to meet their needs. Guests also require speed of service that allows them to stay focused on the entertainment they came here for. These Four Service drivers provide our guests with an outstanding experience that makes them want to return and want to tell their family and friends about us.

Resume Development: Participants will create a modern resume that provides a clear picture of their strengths and experience. This resume will use key terms from the job description to tailor their skills and abilities to that job opening.

Interview Skills: Interviewing for a new job can be stressful. This class will give participants clear steps to communicate who they are, and present themselves in a way that gets them hired. We’ll also cover how to prepare for commonly asked questions that you need to get right in order to get the job.

Preventing Workplace Harassment for Associates: Key learning points include definitions of sexual harassment and other forms of harassment, how to report harassment situations, the SCIT policy regarding harassment, as well as some tips about confronting and preventing harassment. Associates will learn who they can turn to if a situation arises in which their work environment is no longer emotionally or physically safe.

Active Assailant Training for Associates: In today’s world everyone needs to be prepared to respond immediately to an active assailant incident. We’ll cover the three actions that can help you survive a life or death situation.